Legal.

How we are paid

We receive commission from the supplier, included in the unit rate. The exact amount is in your contract documents before you sign.

Ask us any time how we're paid. There are no hidden fees.

Complaints

If something isn't right, email us at office@ashlar.energy. We will acknowledge your complaint within two working days and aim to provide a full response within 14 days.

If we cannot resolve it, you may contact our independent dispute resolution scheme: to be confirmed. Scheme number: to be confirmed.

Privacy

Ashlar Energy handles your personal data to respond to enquiries, compare business energy options, administer contracts and remind you about renewals. Our lawful bases are legitimate interests, steps before a contract and, where applicable, consent.

We may share relevant details with energy suppliers, service providers and our professional advisers to help with your enquiry. We keep data only as long as needed for these purposes or legal obligations, and protect it with appropriate measures.

You can ask to access, correct, erase or restrict your data, object to processing, or withdraw consent where it applies. Contact office@ashlar.energy; you can also complain to the Information Commissioner's Office. Our ICO registration number: to be confirmed.

Controller: Ashlar Energy. Company number: to be confirmed. Registered address: to be confirmed.

Cookies

We use essential cookies to keep the site working and maintain secure admin sessions. Optional analytics cookies will only be used if you accept them in the cookie banner.

You can change your choice by clearing this site's stored data in your browser and revisiting the site. Your browser settings also let you remove or block cookies.

Terms

This site gives general information about business energy brokerage and is not a binding energy offer. Supplier terms, eligibility and availability are confirmed in your contract documents before you decide.

We aim to keep site information accurate, but it may change. Please contact us before relying on it for a business decision. These terms are governed by the laws of England and Wales.

Company number: to be confirmed. Registered address: to be confirmed.